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FAQ's

What Shipping Methods Are Available?

All packages ship out within 24 business hours of your purchase.

We are happy to offer free expedited 3-4 business day shipping on all orders over $35 within the U.S, using UPS, FedEx and USPS depending on location of shipment.

All orders shipping to PO Box, Alaska and Hawaii will ship using USPS.

All orders containing lithium batteries or matches will ship ground. If the delivered product

How do I place an Order?

What Payment Methods Are Accepted?

We accept all major credit cards Visa Mastercard Discover American Express

Do You Ship Internationally?

No, we currently only ship within the United States.

Return Policy

We will gladly accept returns or exchanges within 60 days of the date the order was shipped. Products must be returned unworn, unwashed, in their original condition and with all tags attached. We reserve the right to refuse returns that show signs of wear or do not meet the above criteria and we ask that you take care when trying on items. Items with make-up, deodorant, or other stains are considered damaged and will not be accepted.

Items marked as Final Sale are not eligible for return or exchange.

How do I return an item?

Please email Help@activethreads.com to request your return. We will email you a prepaid return label. Please send back item in original packaging with tags.

Once Item is received and inspected to determine it is resalable we will refund your back to your original form of payment. Returns are usually processed within 10-14 business days, depending on your bank.

All orders placed using PayPal can take up 7-10 business days to appear on your account.

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