For all orders within the U.S., we offer free standard shipping via USPS on orders over $100. Orders under $100 ship for a flat rate of $7.00 We also offer free returns for items in their original condition within 30 days of purchase. Shipping fees are non-refundable in the case of returns.

Orders are processed and will leave our warehouse within 2-3 business days, excluding weekends and holidays. For your convenience, we will send you an email with a tracking number that you can use to follow your order's journey. Depending on your shipping address orders can be expected to be delivered in 3-7 business days.

Don’t panic! Sometimes carriers prematurely lists a package as delivered. Double check your order confirmation to ensure that the shipping address looks correct From there we suggest checking in with neighbors and looking behind fences and around the side of the building. We have seen packages left in some pretty sneaky places. If your package doesn’t arrive after 3 business days, please contact us and we will file a claim with the carrier.

We understand that sometimes things change, even with the best-laid hiking plans. If you need to make a change to your order, please contact our customer service team at help@activethreads as soon as possible. We will do our best to accommodate any edits before your order is processed. However, we cannot guarantee that we can make changes or cancel your order once it has been placed.

We get it, we change our minds too! We will do our best to cancel orders before they leave our fufillment center but sometimes we are a little to fast for our own good.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

No need to worry, fellow adventurer! We recommend signing up for the “notify me list' for that specific item. We will send you an email as soon as the gear you're looking for becomes available. Really want it? For specific inquiries, alternate recommendations, or suggestions, please contact our customer service team at help@activethreads.com

We understand that it can be frustrating to miss out on a sale, but unfortunately, we are unable to offer price adjustments on past purchases. We are a small buissness and buy our apaprel and gear in small batches to ensure we keep things exciting and seasonaly relevent. Buying early ensures you receive your favorite outdoor and active apprel, gear and accessories, before they sell out! Sign up for our Newsletter to be the first to know about upcoming sales.

Unfortunately, we do not ship internationally at this time.

To start processing a return, please go through the link for Happy Returns found here. If you need a different size you can also submit for an exchange of the same item pending availabilty.

What is Free Returns via Redo?

We now offer return protection for all orders called Redo, which you can purchase at checkout.
If you purchase Redo for $1.98 with your order, your return shipping label will be covered! You can return any item(s) in your order for an exchange or store credit for FREE.* Redo covers all items in the cart, you do not need to purchase Redo for each item.
If you choose not to buy Redo, or would like a full refund, you can still return, but you will have to cover the cost of the return shipping label.
Free returns via Redo must follow all guidelines listed within the return policy. Items must be returned within the designated return window. To be eligible for a refund, exchange, or store credit, items must be in new condition, unwashed, and all tags attached. Final-sale and special discounted items are not eligible for free returns.
We now offer return protection for all orders called Redo, which you can purchase at checkout.
If you purchase Redo for $2.48 with your order, your return shipping label will be covered! You can return any item(s) in your order for an exchange or store credit for FREE.* Redo covers all items in the cart, you do not need to purchase Redo for each item.
If you choose not to buy Redo, or would like a full refund, you can still return, but you will have to cover the cost of the return shipping label.
Free returns via Redo must follow all guidelines listed within the return policy. Items must be returned within the designated return window. To be eligible for a refund, exchange, or store credit, items must be in new condition, unwashed, and all tags attached. Final-sale and special discounted items are not eligible for free returns.

As stated in the description all outdoor gear and items containing lithium batteries will ship ground. You can expedite gear orders but unfortunately for safety concerns gear with batteries must ship ground.

Hey there, awesome adventurer! We want to make your shopping experience as smooth as possible, so we're happy to accept all major credit cards - just whip out that Visa, Mastercard, or whatever you've got! Unfortunately, we don't accept personal checks, prepaid debit cards, or money orders, so leave those at home.

Now, let's talk taxes. We know taxes can be a bummer, but they depend on where you live and what you're purchasing. But no worries, we'll give you a heads up on the tax estimate at checkout so you can plan accordingly. Currently we only charge sales tax in our wonderful home sate of Nevada.

Afterpay is a super convenient service that lets you buy what you want now and pay for it later in four easy installments, without any interest. Yup, you read that right - no interest, no hidden fees!

Using Afterpay is a breeze. Just add your favorite gear to your cart, select Afterpay at checkout, and follow the prompts to set up your account with your Visa or Mastercard details. If you're a returning Afterpay user, just log in and you're good to go! It's that simple.

Now, let's break down how the payment schedule works. You'll make your first payment at the time of purchase, and the remaining three payments will be due every two weeks in equal installments. If you want to make extra payments or pay early, you can easily do so through your Afterpay account. Plus, you can always log in to your Afterpay account to check your payment schedule or make payments before the next due date.

So, grab your gear and get ready to hit the trails - we've got you covered with easy payment options and the best outdoor gear around!

Yes, we work with Avantlink and offer competitive affiliate perks and benefits. Please read more on our affiliate page here.

We are slowly building our influencer network and are always looking to foster relationships and discuss how we can work together. Please email us at help@activethreads.com and include a bit more about yourself.